Contact & Policies

Many questions are already answered on the course page: what the ten modules contain, how access works, and why the course is educational rather than a certification.

productadvice.info@gmail.com

Please write from the email address you used at checkout and include your order number so we can find your purchase quickly. We usually reply within 24–48 hours.

Every purchase is covered by a 30-day money-back guarantee. Send your refund request to the same address; the full conditions are in the Refund Policy below.

This website is operated by Stillwood Institute, which publishes online educational courses on Forest Therapy, Sylvotherapy and nature-based learning.

Full registered business details are shown in the footer of every page.

You are purchasing access to a digital educational course made up of ten structured modules delivered entirely online.

The course is educational in nature. It does not include professional certification, accreditation, licensing or any official qualification, and completing it does not in itself qualify anyone legally or professionally to practise.

Access is granted immediately after your payment is confirmed. Access details are sent to the email address given at checkout.

Access is for your personal use and is granted for as long as the course remains available online.

The regular price of the course is $97. During the launch period it is available for $37. Prices are shown in US dollars; applicable taxes are calculated at checkout.

Payments are processed by our payment provider. We never see or store your full card details.

The course content is educational. It is not medical advice and does not diagnose, treat, cure or prevent any condition. Traditional and symbolic ideas are presented as traditions, and research is presented responsibly rather than as a guaranteed outcome.

If you have a health concern, speak to a qualified healthcare professional.

All course materials, text, images and videos remain the property of Stillwood Institute. You may not copy, resell, share, republish or redistribute them.

A 30-day money-back guarantee applies to every purchase. The full conditions are set out in the Refund Policy below.

Your access is personal and non-transferable. We may suspend access where materials are shared or redistributed without permission.

The course is provided for educational purposes. To the extent permitted by law, we are not liable for how the information is applied, and any outdoor activity you undertake is at your own risk.

We may update these terms; the version published here at the time of your purchase applies to that purchase.

These terms are governed by the law of the country of registration shown in the footer.

When you buy the course we collect your name, email address, billing country and order details.

When you simply browse the site we collect basic technical information such as pages visited and approximate location, used to understand how the site is used.

We never see or store your full payment card details — these are handled directly by our payment provider.

To give you access to the course, send order confirmations and access details, answer your questions, handle refunds, comply with tax obligations, and — only if you agree — send occasional emails about our courses.

We share data only with the service providers that make the store work: our payment and order provider, our email provider and our hosting provider. They may process it only on our instructions.

We never sell your personal data.

We use essential cookies to keep the site and checkout working, and analytics cookies to understand how the site is used. You can block cookies in your browser settings, though the checkout may not work correctly without the essential ones.

Order and invoicing records are kept for as long as tax law requires. Other data is kept while your course access remains active, or until you ask us to delete it.

You can ask for a copy of your data, ask us to correct or delete it, object to marketing emails, or ask us to restrict how we use it. Write to productadvice.info@gmail.com and we will respond.

The site is served over an encrypted connection and payments are handled by a PCI-compliant provider. No system is completely secure, but we take reasonable steps to protect your information.

If the course is not the right fit for you, you can request a full refund within 30 days of your purchase. You do not need to explain why.

The refund covers the full amount you paid, including any taxes charged at checkout.

Write to productadvice.info@gmail.com from the email you used at checkout, including your order number. We aim to confirm every request quickly.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the amount usually appears within five to ten working days.

Once a refund is issued, access to the course materials ends and the materials may no longer be used, copied or shared.

We may decline a refund where there is evidence that course materials have been copied, redistributed or resold, or where the same buyer has repeatedly purchased and refunded the course.